Question 1

How is the gift card sent and when will it arrive?

Accepted Answer

The gift card will be sent digitally via email – without any physical delivery. You will receive it immediately after the order and payment are completed.

Question 2

How does the gift card work?

Accepted Answer

After your purchase, you will receive the digital gift card via email. The code can be entered directly in the shopping cart and will be automatically deducted from the total amount due.

Question 3

Is the gift card valid for all products?

Accepted Answer

Yes. The gift card can be redeemed in the entire Unser-Kraut shop.

Question 4

Can the gift card be passed on or given as a gift?

Accepted Answer

Yes. You can forward it directly to another person – it is freely transferable.

Question 5

How long is the gift card valid for?

Accepted Answer

The digital gift card has no fixed expiry date. It can be used indefinitely – as long as the Unser-Kraut shop exists and allows redemptions.

Question 6

Can I personalize the gift card?

Accepted Answer

Yes. You can easily personalize the gift card.

• by selecting the recipient and entering personal words when placing the order, or
 • by ordering the gift card for yourself and only then forwarding it and including a message or card in an email to the recipient.

• The gift card remains freely transferable.

Question 7

Can I have the gift card sent later?

Accepted Answer

Yes. You can enter a desired date during the ordering process and send the gift card at the appropriate time.
Alternatively, you can order them directly and forward them yourself later.

Question 8

Which payment methods can I use?

Accepted Answer

You can purchase the gift card using any of the payment methods available in the Unser-Kraut shop. The available payment methods will be displayed automatically at checkout.

Question 9

What happens if the purchase value is higher than the gift card amount?

Accepted Answer

No problem. The remaining balance can be conveniently paid using any of the available payment methods.

Question 10

What happens if there is a credit balance left over?

Accepted Answer

The remaining amount is saved and can be used for the next order.

Question 11

Can I return the gift card or get a cash refund?

Accepted Answer

A cash payout or refund is not possible. However, the full amount remains available as credit and can be used flexibly.

Online-Geschenkkarte | Unser Kraut

FAQs zur Online Geschenkkarte