Question 1

How does payment via bank transfer (prepayment) work?

Accepted Answer

With bank transfer (prepayment), you transfer the invoice amount to our bank account in the traditional way.
To help us process your order faster, please send us your proof of payment to office@unser-kraut.at .
If we receive your proof of payment before 11:00 am, we will ship your order (after verification) – if possible – on the same working day.

Question 2

What payment options do you offer?

Accepted Answer

You can pay securely and conveniently in the Unser-Kraut online shop via:

• Credit card (Mastercard, VISA, VPay – processed via Revolut)
 • Bank transfer (prepayment)
 • Bitcoin
 • More cryptocurrencies via CoinGate

You can also find detailed information in our terms and conditions .
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Question 3

Can I pay with cryptocurrencies?

Accepted Answer

Yes. You can pay with various cryptocurrencies via the payment provider CoinGate , including Bitcoin, Ethereum, Litecoin and other digital assets.

Question 4

Is the payment secure?

Accepted Answer

Yes.
All payments are processed via an encrypted, secure connection. We work exclusively with trusted payment providers such as Revolut and CoinGate.

Question 5

Do I need to be of legal age to place my order?

Accepted Answer

Yes.
By completing your order, you confirm that you are over 18 years old.

Question 6

DELIVERY & SHIPPING - Where does Unser Kraut deliver to?

Accepted Answer

We deliver throughout Europe and beyond, including Austria, Germany, EU countries and Switzerland.
Other countries available upon request.

Question 7

How will my order be packaged?

Accepted Answer

We package your order sustainably and discreetly.
The packaging does not reveal from the outside which products are contained.

Question 8

How long does delivery take?

Accepted Answer

Within Austria, the delivery time is usually 2–5 working days from receipt of payment.
For Germany, the EU and Switzerland, the delivery time may vary slightly depending on the address.

Question 9

What happens if an item is unavailable?

Accepted Answer

Should an item be unavailable, we will inform you immediately by email and offer you a suitable solution.
You can find further information in our cancellation policy .

Question 10

SHIPPING COSTS - What are the shipping costs?

Accepted Answer

Austria: €4.12 – free shipping on orders over €60
Germany: €9.92 – free shipping on orders over €100
EU countries: €14.90 – free shipping on orders over €100
Switzerland: €25
Other countries on request

Payment & Shipping in the Unser-Kraut Online Shop – All information about payment, delivery time & shipping costs

FAQs zu Bezahlung & Lieferung