Right of withdrawal – Cancellation policy
CBD and Hemp Shop Our Herb Seefeld Tyrol
Right of withdrawal
You have the right to withdraw from this contract within 7 days without giving any reason.
The cancellation period is 7 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
Declaration of revocation
To exercise your right of withdrawal, you must:
OUR HERB Seefeld in Tyrol
Owner: [Christoph Deisenberger]
[Bahnhofplatz 389, 6100 Seefeld in Tirol]
Email: [office@unser-kraut.at]
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the deadline expires.
Consequences of the revocation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our standard delivery option), without undue delay and at the latest within 14 days from the day on which we receive your cancellation notice.
The refund will be issued to the same payment method you used for the original transaction, unless expressly agreed otherwise with you.
Return of goods
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal.
You will bear the direct costs of returning the goods.
Please send the return to the following address:
OUR HERB – Returns
Shell petrol station Seefeld
Attn: Deisenberger
Innsbruckerstr. 272,
Austria, 6100 Seefeld
Exclusion of the right of withdrawal
The right of withdrawal does not apply to sealed products that are unsuitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.
Excluded from the right of withdrawal:
– opened or unsealed food products (hemp products, snacks, teas)
– opened food supplements (e.g. CBD oils)
– opened cosmetic and hygiene products (e.g. soaps, creams, balms)
Shipping information
We currently deliver to the following countries:
Austria: Standard shipping 1–3 working days
Germany: Delivery time 2–5 working days
Switzerland: Delivery time 3–6 working days
Entire EU 3-7 working days
Other countries available upon request
Shipping costs are displayed during the ordering process and depend on weight and destination region.
Refund period
The refund will be processed within 14 days of receiving your return and inspecting the goods.